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Difficulties with eSIM

Check if you have an active data plan

You can check if you have an active plan on your eSIM page under 'Active' plans. Make sure to turn on data roaming directly in your phone’s network settings for the eSIM you’re using.

Make sure your eSIM is installed

You must have purchased a data plan first to be able to install your Revolut eSIM. Once you've purchased your data plan and your eSIM has been successfully prepared, you'll be prompted to install your eSIM.

Set up APN manually (Android only)

  1. Open your device settings and select 'Connections'
  2. Tap 'Mobile networks' and choose 'Access Point Names' 
  3. Select 'eSIM' 
  4. Check if the 'truphone.com' APN is set. If it isn't, go to 'Access Point Names' and select 'eSIM' 
  5. Tap 'Add' and enter 'Revolut' in the 'Name' field
  6. In the 'APN' field, enter 'truphone.com' and save it
  7. Select the 'Revolut' APN for your eSIM

Check your coverage

If you have completed the above steps and still can’t access your data, you may be in an area with limited mobile coverage, or no coverage at all. Try changing locations and make sure you have enough signal to connect to data. Put your phone into 'Airplane mode' or turn it off and on again to restart the signal search. Please refer to network status on the status page.