Need a hand?

Just pop your question below to get an answer.

Decline reasons on Apple Pay and Google Pay

If you use your card for payments via Apple or Google Pay and your transaction is declined, we’ve prepared some of the most common reasons on why that might have happened.

If you just started using your card via Apple or Google Pay, your card payments might get declined in case card authorization wasn't successful. For example, if there are insufficient funds on the account, or if your card is blocked. 

In case you used Apple or Google Pay before and your card has stopped responding — please check below the most common reasons for a declined payment with Apple/Google Pay:

  • If you get a notification saying 'Card suspended': please remove and add the card again. 
  • Check in the app to see if your card has been terminated. If so, the card will no longer be active on Apple/Google Pay. You can create a new virtual card or reactivate the terminated one. Then you'll need to delete the card in question from Apple/Google Pay, and re-add it again after reactivation.
  • Please check if your card is frozen in-app. If your card was frozen by our security system or by you, any payment with Apple/Google Pay will be declined, and the card will appear as suspended in Apple/Google Pay. Once you unfreeze the card, it’ll become active again. If your card isn't working with your digital wallet, try to delete it and re-add it again or use another card.  

You should make sure that your card wasn't frozen or terminated due to compromised card security. We don't advise you to use that card, and in this case you'll need to use a new card.