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I don't recognise an ATM cash withdrawal

If you suspect that the payment is fraudulent, freeze your card to prevent further fraudulent withdrawals. Check this FAQ on how to freeze the card.

Check if you made a withdrawal at the same ATM in the past:

If you still don't recognise it, fill out our chargeback form. You can see how to submit a chargeback tapping here.

Chargeback process is a last resort and it can take some time for Visa or Mastercard to issue their ruling (find out more in our blog by tapping here).