Need a hand?

Just pop your question below to get an answer.

How do I know if my card order has been placed successfully?

To confirm that your card order has been placed successfully, follow these steps:

  • Navigate to the Cards section, by tapping the card icon in the top right
  • Check your new physical card details including the estimated time of arrival
  • Check the details of the delivery by tapping on More details
  • If you can't find your new card in the cards section, it means the order wasn't placed successfully. You can order a new one by clicking 'Add new' in the same section

If you ordered a virtual card, you won't receive a physical copy. Check how to order a physical card in this FAQ.