Why has my transfer been declined?
Please double-check that you have sufficient funds in the currency that you wish to transfer. Transfers may also be declined if you’re trying to send money to an unsupported merchant such as a cryptocurrency exchange. If you’re still having trouble making a transfer, please contact our support team and we will be happy to help.
Issues with transfers
- My recipient has not received the money I sent
- I want to cancel a transfer
- Why is my beneficiary not allowed?
- Why has my transfer failed?
- Why has my transfer been declined?
- Why is my transfer still pending?
- Why was I charged a fee for my transfer?
- Why was my return payment less than the original amount sent?
- How do I download my transfer confirmation?