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Trouble with mobile verification code

If you're having trouble getting SMS messages, you can try following troubleshooting methods:

  • Ensure your network signal is strong enough. You can refresh it by turning your phone into airplane mode and then back to regular mode
  • Check if there are any SMS filtering settings or applications on your phone
  • Ensure that your phone inbox isn't full
  • Alternatively, please swap the SIM to another phone to verify if the delivery issue is phone-related

In case you're unable to receive SMS messages, you can opt to receive emails instead. If you let the time run out at the 'Resend code', select 'Resend code' and choose 'email verification method'.

This option isn't always available, i.e. linking cards to Google Pay or Apple Pay, credit application, or external transfer submission.

Before doing so, your email must be verified:

  1. From the 'Home' screen, tap your profile icon in the top-left corner
  2. Select 'Account'
  3. Choose 'Personal details' and tap your email
  4. Type in your preferred email address and tap 'Verify'
  5. Open the verification email on the same device and tap the confirmation link
  6. Check your spam folder in case you can't find it in your inbox

For more information on how to confirm your email address, please check this FAQ.

If for some reason you're still having trouble receiving an SMS message, please chat with us.