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Topics
Personal · Transfers · Sending a bank transfer · Issues sending money

I was asked for additional information about my transaction

To ensure the safety of your account and maintain compliance, we may need to request additional information, such as evidence regarding a transaction or verification of your identity. These measures are part of our commitment to secure financial practices.

How do I submit the information?

  • Follow the instructions you see in-app to verify your identity and submit what's required
  • Make sure that the documents you upload are clear, readable, and contain all the necessary details as outlined in the verification instructions