Need a hand?

At Revolut, we understand how certain circumstances in life can impact your finances and the way you interact with us. When we face difficult situations, we can feel vulnerable — emotionally, mentally, or physically.

Examples of vulnerable circumstances include, but aren't limited to:

• Physical or sensory disability (e.g. blindness, mobility limitations)
• Age
• Belonging to historically vulnerable groups (e.g. Indigenous communities)

We want to give you the right kind of financial support, no matter what. By letting us know if you identify with any of the above, we can better understand your needs and adjust our support accordingly. Sharing this is entirely voluntary, and anything you tell us will be kept strictly confidential.

If you identify as a vulnerable customer, you can contact our customer support team directly through the Revolut app. To contact them:

• Open the Revolut app
• Tap your profile icon in the top left corner
• Go to the ‘Help’ section
• Scroll down and tap 'Support' to open a chat with us
• Let the agent know about your circumstances — they'll make sure your account is identified accordingly

You aren't required to share any of these details about yourself, but if you choose to do so, we’re here to help in the best way possible.

• If your situation has changed and you’d like to update it, simply reach out via chat again
• If you feel the information is no longer relevant, you can ask us to remove it from your account records through the in-app chat as well