Why might my currency order fail or not execute?
Common order failure reasons
- Low balances: to execute an order, a sufficient account balance is necessary. If your balance is too low, the order will be cancelled. You must add funds and place a new order
- Daily exchange limit: we impose a limit of 200 transactions per 24 hours for security. Exceeding this will result in order failure. You can try again the following day
Account issues
- Locked account: a locked account prevents order execution. Once unlocked, orders will proceed without needing resubmission
- Deactivated currency account: orders for a currency with an inactive account will fail. Ensure your currency account is active or learn how to open one