Why might my currency order fail or not execute?
Common order failure reasons
- Low balances: to execute an order, a sufficient account balance is necessary. If your balance is too low, the order will be canceled. You must add funds and place a new order
- Daily exchange limit: we impose a limit of 200 transactions per 24 hours for security. Exceeding this will result in order failure. You can try again the following day
Accounts with limitations
- If your account has temporary limitations, order execution won't be possible. Once the account is restored, any attempted orders will continue without needing resubmission.
Platform or market interruptions
During periods of extreme market volatility or technical or other disruptions, we may temporarily pause exchanges for certain currencies. If a currency is unavailable, it will be clearly indicated in-app.
If we pause exchanges for a certain currency, transfers to other Revolut customers in that currency will also be temporarily blocked. However, the following operations remain unaffected:
- Scheduled payments
- Transfers in other currencies
- Withdrawals & transfers: ATM withdrawals, bank transfers, and transfers to cards in the relevant currency will work as usual