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What if I can’t declare I meet basic account requirements?

Apply for a Basic account in the app by tapping the 'Declare' button on the 'About our banking services' screen. Ensure you meet the eligibility requirements for a basic account stated in this FAQ. If you fail to meet these requirements, your application will be automatically rejected.

You have a right to complain to the Dutch Authority for the Financial Markets (Autoriteit Financiële Markten, AFM) and the Dutch Institute for Financial Disputes (Het Klachteninstituut Financiële Dienstverlening, KIFID).



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