Need a hand?

Downgrade fees depend on when you downgrade, your plan, and whether you pay monthly or annually.

It also depends on whether your account is under the Netherlands branch. You can check this by going to your 'Profile' and scrolling all the way down — it's listed below the 'Log out' button.

• Your subscription ends immediately
• You’ll receive a full refund of your subscription
• Delivery and card fees may apply if you ordered a paid plan card
• Based on your plan type, we may charge you for used benefits like Lounges, eSIM, and others

If you decide to downgrade after 14 days but within 6 months of buying your plan, you’ll be charged for the current monthly billing period but you can continue using your plan until the end of your billing month. You will also be charged a break fee of one month of your plan fee.

If you downgrade after 6 months, you’ll only be charged for the current monthly billing period but you can continue using your plan until the end of your billing month.

If you decide to downgrade after 14 days but within a year of buying your plan, we won't refund any of the full year's subscription you paid, but we won't charge a break fee. You’ll also be able to continue using your subscription for the rest of the annual billing cycle that you’ve paid for.

If you downgrade after a year, we'll refund an amount proportional to the time you've used the service, based on monthly rate. You'll have to pay your plan fees for the billing month (based on the day you originally subscribed to the plan), but you can keep using your plan in this period.

Before confirming your downgrade, review the Paid Plan Terms and Personal Fees Terms for full details, including card and delivery fees applicable. If you joined through a promotion or free trial, additional terms may apply.