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Failed mobile number transfer due to mismatched information

If your number transfer fails due to mismatched information

We'll notify you the reason for the failed transfer in the Revolut app, via a notification banner. You'll be prompted to register your name and account number correctly with your previous provider.

To formally update your information with your previous provider, you can either log in to your account through your previous provider's online profile or contact their customer service.

Get in touch with your previous provider

  • Lycamobile: call +31 20 754 3030, or email cs@lycamobile.nl, or contact support via the Lycamobile app
  • Odido (formerly T-Mobile): call +31 6 2400 1200, or contact support via the Odido app
  • Vodafone: call 0800 0094, or contact support via the Vodafone & Ziggo app