Need a hand?

If the transfer of your number from your previous provider to your Revolut mobile plan is unsuccessful, we'll notify you within the app via a notification banner. Alternatively, you can check the status and reason for failure by going to 'Plan details' and selecting 'My numbers'.

• Locked device: your device must be unlocked
• Transfer restricted: number can't be ported or a transfer is already in progress
• Mismatched information: details provided in your transfer request must match the information on file with your previous provider

If your number transfer fails because of mismatched information, an in-app notification banner will be displayed.

For the best chance of success, update the information with your current provider before attempting the transfer again. To restart the number transfer, tap the notification banner or go to 'Plan details' and select 'My numbers'.