Why aren’t my contactless payments working?
If you don’t see the transaction in-app, read here about invisible transactions.
Check the card is activated
Select the card from Cards and tap 'Activate now' → choose 'I have my card'' or make a PIN purchase. Then retry paying.
Check contactless option is enabled
Select the card from Cards and check the contactless switch in 'Settings' is turned on.
Reset the contactless limit
If you’ve exceeded the limit, you can reset it by selecting the card from Cards → 'Settings' → 'Reset limit', or by making a Chip and PIN payment
If you used Apple or Google Pay
Re-add the card to Apple or Google Pay or create a new virtual card, which you can add. Then re-try the payment.
Check for card damage
If the physical card is damaged or worn out, it may not work. You can order a replacement by selecting it in Cards and tapping 'Replace card'.