My card payment was declined by the security system
Fraudulent transactions
Your account security is our priority. Occasionally, our security system may decline a card payment attempt for security reasons. When this happens, we may automatically freeze your card.
If this happens, it's important you review the alerted transaction in-app, as your card may be frozen until you do so.
How to review a fraudulent transaction
Select this payment in your transactions and review by choosing one of 2 available options:
- Yes, it was a genuine transaction: your card will then be automatically unfrozen, and you can retry the payment
- No, you didn't make the payment: your card will be automatically terminated. You can order a new one in the Cards section
Confirming that a transaction is genuine only works in the context of a single card (i.e. we can still perform security checks for transactions with the same merchant on other cards you hold).