Delayed (offline) card payments
If you see a delayed transaction:
- Check your transactions — if you've made a previous payment to the same merchant, the previous transaction may have been reverted and the merchant may have charged you again with a delay
- Merchants can charge you twice (often immediately) with a duplicated offline payment for a single transaction. This is a rare problem coming from the merchant's side, and usually they'll revert the second payment within a few days
To report unrecognised or incorrect charges:
- Select the payment from your recent transactions
- Click 'Get help'
- Fill in our online chargeback form