My receipt isn't matched with an expense
Your uploaded file may not match any expenses because:
- The expense has already been submitted and can't be edited anymore. We only match against non-submitted expenses
- Sometimes scanning and matching technology isn't 100% accurate. It's always learning, and its accuracy will improve over time
If the receipt isn't matched automatically:
- Go to your profile (top-left on your phone, top-right on the web app)
- Click My receipts
- Select the unmatched receipt and click on 'Match manually'
- Select the expense you want to attach the file to