Need a hand?

• Go to 'Home' on the bottom menu
• Tap Add money
• Enter the amount
• Under the amount, choose your payment method
• Set the currency to your card's local currency to avoid exchange fees
• Select a saved card. If you want to add another card, tap 'Debit or credit card'
• Follow the prompts and tap 'Continue'

If you need to add money in a different currency, you can exchange it in-app after you've topped up.

We don't support deposits from all cards, countries, and currencies. Learn more in this supported card deposits help article, or our card deposit limits and fees FAQ.

• Issuer decline: your bank has declined the transaction based on one of their internal rules, such as exceeding certain limits
• 3-Domain Secure (3DS) errors: you didn't authenticate the deposit with your bank, usually via a notification in their app or with a one-time password via text message. You can try again with an Apple Pay or Google Pay deposit. Read this FAQ for more information

For more help, go to your transactions list and select the deposit you're having difficulties with. To learn more about common reasons for failed card top-ups, read this article.