What are the fees for ordering a card?
For physical card orders, a fee is charged based on your plan, card type, and delivery method. We'll show you all applicable fees in-app before you order. Virtual cards are available at no cost. Paid plan customers can opt to order a card from a lower-tier plan.
- Card fees are a one-time charge for each additional card ordered
- There are no monthly charges for having a physical card
- Special edition cards are available to each plan, upgrading to a higher plan will not decrease the fee for these cards. These cards cannot be provided for free
- There are no special or exclusive benefits associated with special edition cards beyond any associated plan benefits
Card fees per plan
- First Standard card: free of charge, only delivery fees apply
- First Plus, Premium, and Metal card: free of charge, once per a 12-month billing cycle. Includes one replacement non-Metal card, additional Metal cards incur a fee
Additional cards:
- Standard (on standard plan): NZD8.99
- Standard, Plus, and Premium: NZD24.99
- Metal: NZD79.99
- Special edition: check in-app
Delivery fees
Standard customers need to pay for delivery. Standard delivery fees are as follows:
- Local standard untracked: NZD 4.99
- Express tracked: NZD33.99
Plus plan customers get standard delivery at no cost. Premium and Metal customers get complimentary express tracked delivery.
Customisation fees
- Standard: NZD7.99 for customisation (if available)
- Plus, Premium and Metal: free customisation (if available)
Replacement fees may apply. While extra cards always incur a cost, replacement cards may also be subject to additional fees depending on the circumstances.
To order a new physical card in-app, use this link.