Financial support and managing Revolut repayments
We know that financial circumstances can change quickly. If you're struggling to make repayments on your Revolut credit card, we’re here to help you find a sustainable way forward.
What if I might miss a payment, or if I already have?
Reach out to us as soon as you can. You don't have to wait until you've actually missed a payment. To request support in the Revolut app:
- Go to 'Cards' and select your credit card in-app
- Select 'Info'
- Select 'Got questions? Ask for help'
- Select 'I'm experiencing financial difficulties'
- From there, you can apply for financial hardship. To request support use the in-app chat function or contact us via email at finassist-nz@revolut.com
If you do miss a payment, we’ll reach out to you using emails, SMS, telephone calls, and push notifications to remind you and offer our help. Revolut will never ask you to pay anything you can’t afford.
Should I pay my Revolut credit card or rent/mortgage first?
You should always prioritise paying your essential living costs and priority debts before paying your unsecured Revolut credit card.
Priority debts include your rent or mortgage, essential utility bills (like electricity), childcare, and income tax. If paying your Revolut credit card means you can't afford these essential living expenses, contact us immediately so we can help.