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Difficulty with selfie authentication

You'll need to provide a selfie photo or video when you open a Revolut account, log in on a new device, or if you fail to log in successfully. Read this FAQ for guidance on how to provide your selfie successfully. 

Log in with your phone number

If you have a new phone number, you must know your old number or log in with your email before you can update it. If you wish to update your phone number, visit this FAQ.

Log in with your email

Your email must be already verified in-app for you to use it as a login method. Additionally, you must be able to open the verification email on the same device. If you wish to update or verify your email, follow the steps in this FAQ.

Trouble with verification code

Check your phone and email settings. Sometimes, our verification codes can go into an unknown, junk, or spam folder. If you still don't receive the code, you can tap 'Resend code' and choose another verification method.

Forgotten passcode

You can only change your passcode during or after logging in on a mobile device. For further guidance, visit this FAQ.

General tips

• Make sure you have stable internet/network connection
• Update to the latest Revolut app version
• Update your phone's operating system
• Check the Revolut Status Page for outages or planned maintenance

If you or someone you know is having trouble logging in or accessing the in-app chat, Revolut Support can also be reached via email at [email protected].