Confirm your personal details again
Sometimes, we may need you to re-confirm your personal details. When this happens, we’ll let you know via email or an in-app banner.
If you don’t provide the requested details within a certain timeframe, your account may be temporarily restricted.
Why am I being asked for this?
Confirming the details you provided during onboarding is required for the Know Your Customer (KYC) and Customer Due Diligence (CDD) processes. These processes ensure that your money is received and used legitimately.
To keep your KYC and CDD details up to date, we may ask for:
- Personal details (name, address, date of birth)
- Your account’s purpose (e.g. using it to receive your salary, make payments while you travel, money transfers, or for savings)
We collect this information to verify your identity, secure your account, and reduce fraud. Knowing what you do for a living, and your account usage helps us identify any unusual activity. All personal data is encrypted and securely stored in line with data safety laws.