What is Confirmation of Payee and how can I use it?
Confirmation of Payee (CoP) is an industry-wide service that matches the bank account details entered by a payer with the account details held by the recipient’s bank.
How does Confirmation of Payee work?
Confirmation of Payee checks the account name and account number you’ve entered against the information registered with the receiver bank.
Confirmation of Payee is checked when you create a new beneficiary or update an existing beneficiary's details.
What are the possible match results?
Confirmation of Payee will return details for Individual, Joint accounts, and Business accounts. You may need to re-check the details used or contact the recipient, depending on the result. Possible match results include:
- Match: the name entered matches the account
- Partial Match: the name entered is not an exact match to the account
- No Match: the name entered does not match the account
- Account type can’t be checked: We’re unable to check account details
- Can’t check the payee details right now: There is a temporary technical issue
- Can’t check the payee details: We can’t check this name and account number because this payee’s account provider doesn’t provide a matching service
What should I do if it's not a match?
This means the details you entered do not match the bank records of the intended recipient.
- Make sure details are correct: sending money to the wrong account means you may not be able to get it back
- This could be a sign of a scam: don't continue if you have been contacted unexpectedly and asked to make a transfer