Need a hand?

For general transfer timeframes, read this FAQ. Remember to only count business days when calculating the expected arrival time (weekends and public holidays don't count).

Use our in-app incoming transfer tracker to track your transfer and get transfer timelines. The tracker will provide specific dates based on your transfer, but you can review the general next steps below.

If the estimated arrival date has not passed, there is no need to worry. The transfer is on schedule and will be processed in due course.

• Once the transfer arrives on our end, we'll notify you and it will be visible in-app right away
• We don’t have visibility on transfers that haven’t reached Revolut yet, even if they’ve left the sender bank

In the meantime, wait until the provided arrival date. If the provided date passes and the transfer still has not arrived, check your other currency accounts to see if the transfer was received in a different currency. If not, see the guidance below.

If the expected timeframe passed and your transfer didn’t arrive, the next steps must be taken by the sending bank and its partners, as they are responsible for ensuring the payment reaches Revolut. We advise taking the following actions for the best chance of receiving your transfer::

• Request a transfer confirmation document from the sender bank. If you have any difficulty getting it, reach out to the sending bank's customer support team for help
• Double-check that the details on the confirmation match the details on your Revolut account
• Ask the sender bank to locate the transfer