How can customers manage their subscription?
What is the customer portal?
The portal can be used by customers to manage payments to a merchant who uses Revolut’s subscription management platform.
How does a customer access the portal?
A customer doesn’t need to hold an account with Revolut or Revolut Business to use the portal. If a customer is signed up to a subscription with a merchant, they will receive an email confirming the subscription has started and including a unique link to the portal.
If a customer has subscriptions with multiple merchants, each merchant will provide a different link to the portal so the customer can see each subscription separately.
Any information on the portal is provided to us by the merchant. If a customer believes any of the information is inaccurate, they should contact the merchant who has provided them the portal link directly.
What can a customer do on the portal?
- View or cancel their subscription with a merchant
- Update or remove their payment information. Removing a payment method doesn't cancel their subscription with the merchant. To cancel a subscription with the merchant, a customer must follow the merchant’s cancellation process
The merchant is responsible for ensuring the customer is the only person able to access their portal. If a customer has any questions about a merchant's terms, including its cancellation and refund policies, they should contact the merchant. We do not control the merchant’s terms.
Can a customer lose access to the portal?
A customer can stop using the portal at any time. We may also suspend or terminate a customer's access to the portal at any time and for any reason, including if we suspect a customer's use of the portal is fraudulent, unreasonable, or will harm our reputation, or if we are required to do so by law.