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Why was my Direct Debit declined?

There can be a few reasons.

  • Usually, it’s because you don’t have enough money in your account. Funds MUST be on the same currency account that was used for setting up Direct Debit.
  • It's always worth double checking with the merchant if they have your correct local account details as the merchant sets up the Direct Debit on their end.
  • Make sure the recipient is setting up a Core Direct Debit scheme, as we don't support B2B (but we're working on it!).
  • You or the account owner will need to renew your identity verification. If this is the case, please look for the Requests tab in your Revolut Business account.