Need a hand?

Just pop your question below to get an answer.

Cancel or revert a pending payment

👉 If a card payment is 🕓 pending, we cannot cancel it before the authorisation time expires.

You can check the maximum timeframe it can take to release or complete the transaction in the app. Head to transactions and tap on the payment to check its status.

👉 It can be resolved automatically before the specified date.

In case the payment is still pending after the date mentioned in the app, 💬 chat to us and we will revert it manually.