Need a hand?

If your issue is related to a card payment, simply tap the failed transaction in your in-app transactions list to see the decline reason and find the relevant troubleshooting tips.

If your physical card is peeling, or you’re unable to make a payment with it, you can order a replacement (fees may apply). To order a new card in the Revolut mobile app:

• Go to 'Home' on the bottom menu
• Tap the cards icon in the top-right corner
• Select the card and tap 'Settings'
• Scroll down and tap 'Replace card'

While you wait for your new card to arrive, you can add it to Apple Pay or Google Pay, and even make payments using your phone. To learn how, visit these FAQs in our Help Centre.

Make sure the contactless feature is enabled for your card in-app:

• Go to 'Home' on the bottom menu
• Tap the cards icon in the top-right corner
• Select the card and tap 'Settings'
• Scroll down and enable the 'Contactless payments' toggle

If the feature is enabled and the issue persists, check if the problem is being caused on the merchant’s side by trying to pay using another payment terminal.

The reason why your card isn’t working should be visible in your transactions list. Some other reasons could be:

• PIN tries exceeded
• Card blocked due to location-based security
• Spending limit reached

If your card isn't working for ATM withdrawals, the issue may be with the ATM itself and possibly due to temporary or connectivity problems. You can try using a different machine by checking nearby ATMs with our in-app ATM locator.