How can I file a complaint?
Submitting a Complaint at Revolut
We put our customers at the core of everything we do and always aim to bring you the best experience possible. However, if you're ever unhappy with the level of service we’ve provided or an experience you’ve had with one of our products, we want to hear from you and try to make things right.
For Polish customers whose services are provided by Revolut Bank UAB in Poland, you can submit a complaint:
- Via our online complaint form
- By sending details of your complaint to [email protected]
- By sending it to our postal address: Konstitucijos Ave. 21B, Vilnius LT-08130, Lithuania
- By calling our complaint line: +488001212655, available on business days between 9am and 9pm CET
Information to include in your complaint
- Your name and surname
- The phone number and email address associated with your Revolut account
- A detailed explanation of the problem
- The date when the problem started
- Your preferred resolution for the problem
What happens next
Once we receive your complaint, we'll send you an acknowledgement email that includes an estimated response time. After this, our dedicated Complaints team will carefully review your case.
The time it takes to resolve your complaint may differ depending on your Revolut entity and the nature of your complaint. You can review our complaint resolution timeframes in our Complaints Policy.
Escalating your complaint externally
If you're unhappy with the outcome of your complaint, you can get in touch with the relevant authority. This authority may vary depending on which Revolut entity provides you with the product or service your complaint relates to. Read this FAQ to find out which entity applies to you.
For detailed information on external dispute resolution authorities, refer to our Complaints Policy.
If you believe you've been a victim of fraud or suspect your account is at risk, follow these FAQs in our Help Centre for troubleshooting steps or to get in touch.