Need a hand?

• Ensure your network signal is strong enough. You can refresh it by switching airplane mode on and then off again
• Check if there are any SMS filtering settings or applications on your phone
• Ensure that your phone inbox isn't full
• Swap the SIM to another phone in case the issue is device related

The option to link cards to Google Pay or Apple Pay, credit applications, or external transfer submissions aren't always available. If they're not available to you, you may not receive a verification code.

If you're unable to receive SMS messages, you can opt to receive emails instead. If you let the time run out at the 'Resend code' timer, select 'Resend code' and choose 'Email verification method'.

• Tap your profile icon in the top left corner
• Select 'Account'
• Choose 'Personal details' and tap your email
• Type in your preferred email address and tap 'Verify'
• Open the verification email on the same device and tap the confirmation link
• Check your spam folder in case you can't find it in your inbox

For more information on how to confirm your email address, read this FAQ. If you're still having trouble receiving an SMS message, contact our support team through the in-app chat.