Failed mobile number transfer due to mismatched information
If your number transfer fails due to mismatched information
We'll notify you this is the reason for the failed transfer in the Revolut app, via a notification banner. You'll be prompted to register your name and identification (ID) type correctly with your previous provider.
To formally update your information with your previous provider, you can either log in to your account through your previous provider's online profile or contact their customer service.
Get in touch with your previous provider
- Orange Flex: contact support via the Flex app
- Play: call 790 500 500, call *500 from your Play number, or contact support via the Play home page
- T-Mobile: call 602 900 000, or contact support via the T-Mobile app
- iPlus: call 601 102 601, or contact support via the iPlus app, or email bok@plus.pl
- Virgin Mobile: call 799 555 222, call *222 from your Virgin number, contact support via the Play24 app, or email ok@virginmobile.pl
- Nju: call 690 610 610 or *610 from your Nju number, or email obsluga@njumobile.pl
- Heyah: call 888 002 222 or *2222 from your Heyah number, or email boa@t-mobile.pl
- Lycamobile: call 729 200 322 or 322 from your Lycamobile number, or email cs@lycamobile.pl, or contact support via the Lycamobile app
- FM Mobile: call 727 900 900, or email bok@fmmobile.pl