Need a hand?

If the transfer of your number from your previous provider to your Revolut mobile plan is unsuccessful, we'll notify you within the app via a notification banner. Alternatively, you can check the status and reason for failure by going to 'Plan details' and selecting 'My numbers'.

• Locked device: your device must be unlocked by your previous provider to transfer your number
• Mismatched information: the details provided in your transfer request (and details held on your Revolut account) must exactly match the information on file with your previous provider

If your number transfer fails because of mismatched information, an in-app notification banner will be displayed. This banner will specify the type of ID that needs to be checked and updated with your current mobile provider.

For the best chance of success, update the information with your current provider before attempting the transfer again. To restart the number transfer, tap the notification banner or go to 'Plan details' and select 'My numbers'.