Need a hand?

In case of payment failure, transactions will appear 'failed' or 'declined' in the transactions list on the Merchant tab. The customer's card won't be charged.

Transactions may fail for different reasons. The most common are:

• The customer doesn't have enough cash in their account
• The PIN entered by the customer is incorrect
• The customer's using a card we don’t support
• Your internet connection is unstable
• Payments can only be accepted in the country and currency your business is registered in

If you've followed all the steps above:

• Ask the customer to try with a different card
• Make sure your phone has a reliable internet connection
• Try restarting both the Revolut Reader and the Revolut Business mobile app