Need a hand?

For some high-value transactions we have to perform a few extra security checks, which might slow things down – but it doesn't have to.

If you're expecting a large incoming transaction, you can let us know in advance and help speed up the review process by submitting relevant documents through this form.

• Invoice or contract for goods/services (incl. purpose, date, terms, amount, signatures)
• Payment for goods or services: provide an invoice detailing the purpose of payment, customer name, date of invoice, description of services and goods, terms and time of payment, and payment amount
• Sales, consultancy, or services contract: include purpose, customer name, contract date, description of goods/services, payment terms and amount, and signatures of parties involved
• Merchant payment (e.g. Stripe/PayPal): include payment purpose, period covered by statement, and sender details
• Funding/subscription: funding letter/agreement including purpose, investor name, date, payment schedule, rights/earnings, and signatures
• Refund: confirmation letter or receipt showing reason, amount, date, and VAT (if any)
• Funds from own account: 3-month bank statement with bank name and customer name

Please ensure that the submitted documents contain all necessary information to expedite the processing of your transaction.

If we require additional information for a specific transaction, you'll receive a request directly in your home screen.