Returns payments on your Flexible Cash Funds
Are there any situations when returns won't be paid?
Returns may not be paid under certain conditions:
- The accumulated returns amount is less than €0.01 (or your respective currency). We'll continue collecting returns and pay it to you when it exceeds this amount
- You'll start earning returns after your money reaches the fund manager on the next dealing cut-off time
For more information that may lead to your returns not being paid or becoming negative, like adverse market conditions, refer to the Description of services, financial instruments and risks page, section 8. Money Market Funds Transactions, and the Prospectus.
Should I use my total balance to calculate daily returns?
For manual returns calculations, it's essential to use the balance (excluding returns received) that's reached the fund manager, as this represents the money eligible for earning returns.
Orders submitted before 10:00 Eastern European Time (EET) on a business day will reach the fund manager on the same day. It's advisable to exclude orders submitted after 10:00 EET from the total balance when determining expected returns payments.
Lower than expected or missing returns payments
You'll only begin to receive returns on your funds the very next day after the fund manager receives your money. The fund manager will accept your money on days which are considered standard banking days in London, excluding fund holidays, Saturdays, and Sundays.
If you invested for the first time or added more money to your Flexible Cash Funds after 10:00 EET on a Friday, you'll receive your expected or first returns payment on the following Tuesday (assuming Monday isn't a fund holiday).