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Tapping the 'X' icon in the top-left corner of an ongoing loan application will save your progress, allowing you to resume at a later time (by tapping ‘Resume application’), or cancel (by tapping ‘Cancel application’).

If you want to cancel an ongoing application from your home screen, tap ‘Accounts’ under your balance → under ‘Credit’, select the loan → on the ‘Application in progress’ window, hit ‘Cancel application’.

You can't cancel an application that has already been submitted. However, you can still change the loan duration or amount or reject the offer, once the review of your application is complete and you receive a notification about the outcome.

In accordance with local regulations, you have the right to cancel the personal loan agreement within 14 calendar days from the date of contracting. You don't need to provide a reason, and we won’t charge you any fees. Cancellation of the loan is final and irreversible.

After your cancellation request has been recorded and acknowledged, you have 30 calendar days to fully repay the outstanding debt and any accrued interest, without the option of paying in instalments.

Stamp Duty paid on the principal amount of the loan is a tax payable to the Portuguese State and is not refundable even if you exercise your right of withdrawal within the 14-day cooling-off period.

Failure to meet the 30 day deadline will result in the entire outstanding balance becoming overdue and you'll enter arrears (with penalties beginning to accrue). Negative reports to the Credit Bureau of the Bank of Portugal will also be generated.

If you want to cancel your loan after 14 days of the contract date, you can make a full early repayment. You’ll pay the outstanding balance, and any interest accrued since your last payment. Learn more in this FAQ.