Need a hand?

If things have changed and you’re having difficulty repaying your credit responsibilities, reach out to us immediately.

Be aware that you may enter into arrears. You can avoid this by contacting us, and we'll work with you to find the best solution.

If you’re facing financial difficulties and you feel you may enter arrears, visit this page.

If you enter arrears, Procedimento Extrajudicial de Regularização de Situações de Incumprimento (PERSI) will allow us to try to find the best solution that suits all parties according to your financial situation and needs.

If you enter into arrears due to unexpected circumstances and you're not able to repay the overdue amount, please reach out to us immediately. We're here to help.

If you’re facing financial difficulties, you have entered arrears, and you don’t know what to do, read this page.

• Go to ‘Home’ on the bottom menu
• Tap ‘Accounts’ under your balance and tap the credit product you need support with
• Tap 'More’
• Tap 'Get help'
• Select 'I'm experiencing financial difficulties'
• Fill out the short application
• Upload supporting documents

Once you upload the documents, our team will review your request and be in touch so we can work together to find the best solution. You can always reach out to us via our in-app chat.

You can change your loan payment due date to align with your salary, or any other income receipt date, if this makes managing repayments easier. To find out how, read this FAQ.

Depending on your situation, we may be able to offer one or more of the following solutions:

• Postponing your credit repayments and paying interest-only for an agreed term
• Postponing your credit repayment for an agreed term
• Extending the credit maturity