Need a hand?

If a retailer denies a return within 90 days of purchase, items bought with Revolut Plus, Premium, Metal, or Ultra may be eligible for refund protection. This benefit could cover the item's purchase price, for eligible items only.

Only items may be covered by refund protection. Services of any kind aren't covered. Upon request from your claim handler, you might be required to send the item to Qover's offices in Belgium.

You must be a Revolut Plus, Premium, Metal, or Ultra plan holder and have held the paid plan continuously from the time you purchased the item until you submit a claim. To be eligible for Refund Protection Insurance, an item must also be:

• Paid for in full with Revolut
• For personal use
• Purchased from a retailer (not privately) in your Revolut account’s registered country or within Europe
• Brand new, suitable for resale, without any flaws, and fully functional
• Meet CE safety and environmental certification requirements (if applicable)

Refund protection applies to items costing over €50 that are not specifically excluded in the terms and conditions. Other criteria may also apply.

Individual item coverage is capped at the item's purchase price or €300, whichever is lower. This limit includes any discounts, vouchers, or credits used for the purchase.

Within a rolling 12-month period, the maximum coverage provided by the refund protection benefit is €600. This period begins from the date of your Revolut account upgrade.

This is only a summary of coverage. Revolut's everyday protection insurance is provided through Qover, not Revolut itself. Qover is responsible for policy terms, conditions, and claim handling.

If you have questions regarding the cover, contact Qover through this page. To read the T&Cs, follow these steps:

• Tap this link or go to 'Home' on the bottom menu, look for the search bar at the top of the screen, and search for 'insurance'
• Select ‘Purchase’ and tap 'Documents'