We strive to put the customer at the heart of everything we do, but sometimes you might feel we are wrong and for that, we’re really sorry. We intend to remedy any possible mistakes on our end.
You can submit a complaint via our online complaint form or by sending it to our email address.
Find the relevant email address by visiting our website.
Here's the information we need when you submit a complaint via email:
- your name and surname
- the phone number and email address associated with your account
- an explanation of the issue
- the date when the problem started
- your preferred resolution for the issue
What happens next?
We'll acknowledge and investigate your complaint shortly after you submit it.
The resolution time to resolve a complaint may differ depending on the company providing the product or service and the nature of the complaint.
Once we receive your complaint, we'll send you a written acknowledgement that includes an estimated response time. You can find more information on complaint resolution time frames in the Complaints Policy.
Escalating your complaint to an external dispute resolution authority:
If you're still unhappy with the resolution, you can get in touch with the relevant authority. The authority depends on which legal entity provided you with the product or service you're submitting a complaint for. Check this FAQ to find which Revolut companies provide you with services.
For detailed information on the external dispute resolution authorities, please refer to the Complaints Policy.
If you believe you've been a victim of fraud or if you suspect your account is at risk, please follow our FAQ guide to get a quicker reply from us.