Package account downgrade fees for non-branch customers
What fees apply when I downgrade my package account?
Downgrade fees for your package account depend on when you downgrade, your package account, and whether you pay monthly or annually.
This applies only if your account is not with a local branch. You can check this by going to your 'Profile' and scrolling to the bottom — it's listed below the 'Log out' button.
If you downgrade within 14 days of buying your package
- Your package account ends immediately
- You’ll receive a full refund of your subscription
- Delivery and card fees may apply if you ordered a package account card
- Based on your package account type, we may charge you for used benefits like Lounges, eSIM, and Airport Fast Track
If you downgrade after 14 days of buying your package
If you pay monthly, you’ll be charged for the current month and can continue using your package account until the end of your current monthly billing cycle. Package account maintenance fees apply as below:
- Ultra customers: For downgrades between 14 days and 6 months, you’ll be charged 1 month of your package account maintenance fee
- All other package accounts: For downgrades between 14 days and 10 months, you’ll be charged 2 months of your package account maintenance fee
If you pay annually, you won't receive a refund for your subscription. No package account maintenance fee applies when you downgrade. You can continue using your package account until the end of your current annual billing period (one year from your start date).
Before confirming your downgrade
Review the Paid Plan Terms and Personal Fees Terms for full details, including card and delivery fees applicable. If you joined through a promotion or free trial, additional terms may apply.