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What can I do if the recipient hasn't received my transfer?

If recipient hasn't received your transfer, please follow these steps:

  1. If you entered the incorrect account details, raise a support request so we can help
  2. Check the expected timeframes, most transfers aren’t sent during weekends or bank holidays
  3. If the timeframe has passed, please download a transfer confirmation and provide the document to the recipient so you can check with them if the details are correct
  4. Have the recipient send your transfer confirmation to their bank so their bank can trace the funds on their end. If the recipient asks for MT103 SWIFT details, ask support via this request form.