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I can't send a transfer or create a recipient

Reasons for failed transfers may include:

  • Unsupported recipient: We’re unable to make transfers to certain recipients. This includes some cryptocurrency exchanges, transfers to certain countries, banks, and merchants.
  • Incorrect recipient details: If the recipient account details don’t match, the recipient's bank may reject the transfer
  • Recipient account closed: The account you are transferring to may be closed. Ensure that your recipient account details are updated
  • Compliance reasons: Money transfers are regulated, and Revolut must complete necessary checks in accordance with the law to validate the security of the transfer process
  • Locked or unverified account: If your account has restrictions or is not fully verified, transfers may be declined. Complete any necessary processes and wait for verification
  • Insufficient funds: Standing orders (recurring transfers) commonly face this problem. If you don’t have enough funds, you should receive a notification 24 hours before the scheduled payment which will remind you to add money in time for the payment

I can’t create a recipient

If you’re having difficulty creating a recipient, check out some of the most common reasons (and solutions) below:

  • Account number is invalid: In such cases, you should reach out to the recipient to double-check their details 
  • Post code or address isn’t valid: In this case, change the postcode to a correct one 
  • IBAN is invalid: Double-check the recipient details to see if there aren’t any potential errors