Need a hand?

Just pop your question below to get an answer.

Why your card top-ups may be blocked

Card deposit blocks from Visa and Mastercard may happen because your issuing bank has declined the payment, or because you've made multiple reattempts to make the payment.

If this happens, you can try adding money with a different card, or with Apple Pay or Google Pay.

For other ways to add money to your account, take a look at the links below: