Why was my ATM withdrawal declined?
Check the withdrawal in your history
- Go to 'Home' on the bottom menu
- Tap 'See all' to open your transactions list
- Tap the withdrawal transaction that was declined to view its details. You'll see the reason for the declined withdrawal in the 'Status' section
- For more help, tap 'Get help'
If you've been charged incorrectly, you'll see support options after you tap 'Get help'.
If you can't find the withdrawal in your movement history
From 'Home' screen, select 'See all' under your transactions list and tap the filter button at the top right to check all currency accounts.
If the withdrawal was declined or didn't go through, and you still can't find it in the app, see this FAQ in our Help Centre.
My cash withdrawal was reverted
If an ATM withdrawal transaction is reverted, it means that the transaction was cancelled and the funds were released back to your available balance immediately.
This can happen if the ATM provider decided to cancel a payment, or if they didn't claim the funds within their allocated time.
To find out why this may have happened, contact the ATM provider directly.