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Topics
Personal · Card payments and cash withdrawals · Cash withdrawals

Why was my ATM withdrawal declined?

Check the withdrawal in your history

In the Revolut mobile app: 

  1. Go to 'Home' on the bottom menu
  2. Tap 'See all' to open your transactions list
  3. Select the withdrawal to view the transaction details. You’ll see the reason for the declined withdrawal in the 'Status' section
  4. For more help, tap 'Get help' 

If you’ve been charged incorrectly, you’ll see support options after you tap 'Get help'.

If you can’t find the withdrawal in your history

From 'Home' screen, select 'See all' under your transactions list and tap the filter button at the top right to check all currency accounts.

If the withdrawal was declined or didn't go through, and you still can't find it in the app, see this FAQ in our Help Centre.