Need a hand?

If your card is lost or stolen, please follow the below steps:

Go to 💳 Cards in-app by tapping the card icon in the top right of your home screen → select the card → tap 'Settings':

• To cancel the card, tap 'Terminate Card'
• To order a replacement, tap 'Replace Card'

To temporarily block the card, simply tap 'Freeze'.

👉 You can also cancel your card by calling +370 5 214 3608. When you’ve ordered a new card, you’ll be given an expected delivery date.

For a lost or stolen <18 card, open your child's <18 account → tap on their card → tap 'Freeze' → 'Settings' → 'Replace card'.

Report fraud in-app with our online chargeback form by tapping 'Transactions' → 'Get help'.

If you have any doubts about the security of your card, it's best to cancel it and request a new one. We're unable to reactivate a cancelled card for security reasons.