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Tapping the 'X' icon in the top-left corner of an ongoing loan application will save your progress, allowing you to resume at a later time (by tapping ‘Resume application’), or cancel (by tapping ‘Cancel application’).

If you want to cancel an ongoing application from your home screen, tap Accounts under your balance → under ‘Credit’, select the loan → on the ‘Application in progress’ window, hit ‘Cancel application’.

You can't cancel an application that has already been submitted. However, you can still change the loan duration or amount or reject the offer, once the review of your application is complete and you receive a notification about the outcome.

In accordance with local regulations, you have the right to withdraw from the personal loan agreement within 14 calendar days from the date of contracting. You don't need to provide a reason, and we won’t charge you any fees. Withdrawal from credit agreement is final and irreversible.

After your withdrawal request has been recorded and acknowledged, you have 30 calendar days to fully repay the outstanding debt and any accrued interest, without the option of paying in installments.

Failure to meet this deadline will result in the entire outstanding balance becoming overdue and you'll enter arrears (with penalties beginning to accrue). Negative reports to the Credit Bureau will also be generated.

Once your loan is closed, you'll receive a confirmation document via your registered and verified email address showing the closing date and the registration number.

The email with confirmation document will typically be sent within 1 business day of loan closure. In exception cases, it can be sent up to 10 days after your last repayment, as per your credit agreement.

If you want to cancel your loan after 14 days of the contract date, you can make a full early repayment. You’ll pay the outstanding balance, and any interest accrued since your last payment. Learn more in this FAQ.