How can we help?

Why has my transfer failed?

There could be a number of reasons for this, but some of the most common include: 

  • Exceeding transfer limits

The current limits for GBP payments are 15 payments and £100,000 per 24 hours, 80 payments and £250,000 per week.

The current limits for cross-border payments are set by our payment partners and vary over time. If a certain transfer is above the limit, you’ll see a message in the app to let you know.

  • Incorrect recipient details 

The beneficiary bank may have rejected the transfer if the recipient account details don’t match. Similarly to limits, if we receive additional information about the failure, you’ll see a relevant message in the app to let you know. 

  • Recipient account closed 

The account you’re paying to may not be able to accept certain types of transfer (i.e SWIFT or SEPA) or may have been closed at the beneficiary bank end. To make sure this won’t happen, make sure that you keep your recipient account details up to date.  

  • Insufficient funds

This is especially common for standing orders (recurring transfer). If you don’t have enough funds to complete a transfer, we’ll send you a notification 24 hours before, so that you have enough time to add money to the account and the transfer can go through.

Related Articles