Need a hand?

We put our customers at the core of everything we do and always aim to bring you the best experience possible. However, if you're ever unhappy with the level of service we've provided or an experience you've had with one of our products, we want to hear from you and try to make things right.

You can submit a complaint via our online complaint form or by sending details of your complaint to [email protected].

• Your name and surname
• The phone number and email address associated with your account
• An explanation of the problem
• The date when the problem started
• Your preferred resolution for the problem

We'll acknowledge and review your complaint shortly after you submit it.

The resolution time to resolve a complaint may differ depending on the company providing the product or service and the nature of the complaint.

Once we receive your complaint, we'll send you a written acknowledgement that includes an estimated response time. You can find more information on complaint resolution time frames in the Complaints Policy.

If you're still unhappy with the resolution, you can get in touch with the relevant authority. This authority may vary depending on which Revolut entity provides you with the product or service your complaint relates to. Read this FAQ to find out which Revolut entity provides you with which service.

For detailed information on the external dispute resolution authorities, refer to our Complaints Policy.

If you believe you've been a victim of fraud or suspect your account is at risk, follow these FAQs in our Help Centre for troubleshooting steps or to get in touch.