Paid plan downgrade fees for branch customers
What are the paid plan downgrade fees for branch customers?
Downgrade fees depend on when you downgrade, your plan, and whether you pay monthly or annually.
It also depends on whether your account is with the branch in Romania. You can check this by going to your 'Profile' and scrolling all the way down — it's listed below the 'Log out' button.
Downgrading within 14 days of buying your plan
- Your subscription ends immediately
- You’ll receive a full refund of your subscription
- Delivery and card fees may apply if you ordered a paid plan card
- Based on your plan type, we may charge you for used benefits like Lounges, eSIM, and others
Ultra customers downgrading after 14 days of plan purchase
- If you pay monthly, you’ll be charged for the current monthly billing period but you can keep using your plan in this period
- If you pay annually, we will refund you for unused time based on the monthly rate, but you'll downgrade at the end of your monthly billing cycle (based on your plan start date)
However, if you downgrade from 14 days to 6 months we will charge you a card fee and delivery fees if you ordered a paid plan card. We will charge you for used benefits like Lounges, eSIM, and others.
Other paid plan customers downgrading after 14 days
- If you pay monthly, you’ll be charged for the current monthly billing period but you can keep using your plan in this period
- If you pay annually, we will refund you for unused time based on the monthly rate, but you'll downgrade at the end of your monthly billing cycle (based on your plan start date)
However, if you downgrade from 14 days to 10 months we will charge you a card fee and delivery fees if you ordered a paid plan card.
Before confirming your downgrade, review the Paid Plan Terms and Personal Fees Terms for full details, including card and delivery fees applicable. If you joined through a promotion or free trial, additional terms may apply.